#Support #RMA #Business #support #rma #business


I would like to clarify a few things.

NW Digital Radio's team is distributed, with members spread over two states and multiple locations within those states.  The business office is located on San Juan Island in Washington State.  All orders, returns, shipments, repairs, run out of the business office.  (I, for example, am located about 2-1/2 to 3 hours from the business office, if I catch two different ferries just as they depart.)

The support form is the right place to send questions about orders/returns/bulk purchases and such (e.g. the "business" side of things).  They go to the department(s) that can provide information.

The business office operates during limited and variable hours M-F, so if your request comes in on Friday afternoon or later (or on a Holiday), it probably will not be seen any earlier than Monday morning.

Responses on these forums, from team members, are generally from people located at different locations than the business office and they don't have visibility on the day to day activities at the business office, hence the request that business queries go through the support form.

If you return an item, for evaluation, it doesn't mean that it will be evaluated the date of receipt.  However, they will be evaluated.

I have spoken to the engineer this morning and he has a couple of RMAs to deal with, and will be working on them today.  As mentioned earlier in this thread, a house move is underway and that impacts available time.

The forums are meant as community spaces, to enable collaboration among users of NW Digital Radio products.  Team members will share knowledge with the community through the forums (as well as our blog and Wikis).  Please use the forum (including the associated wiki and files directory) dedicated to your product.

ThumbDV and PiDV  (PiDV is no longer available)

BTW -- this "main" group is going to be switched to an "announcement only" group, so please join the appropriate sub-group for your product/interest.

John D. Hays



Re: Draws hat two weeks old defective

Michael Narges

Thanks, Bryan!! My apologies for my impatience!  I appreciate your attention to my comparatively minor issue!  NORTHWEST DIGITAL IS FANTASTIC !!!!!

On Aug 12, 2019, at 12:43 PM, Bryan Hoyer <bhhoyer@...> wrote:

Hi Michael,

Yes we are a small company. I am the single person that handles Design, Procurement, Assembly, Programming, Test and Fulfillment as well as RMAs.

I sold my house and have been backed up moving everything, including the office which is currently torn apart between two locations. This will continue thru the end of August. This is not an excuse it is simply reality.

DRAWS Boards are 100% Tested before shipping. Returned units go through additional testing and fault isolation as well.

Your board is defective and a new one is being shipped today.

If anyone else has an issue please use the form to report it. If it’s been reported and hasn’t been resolved, please email me directly

Thanks for your patience,
Bryan K7UDR

On Aug 11, 2019, at 12:01 PM, Michael Narges <mnarges23@...> wrote:

My experience agrees but response
to posts on the NW DIGITAL site are sparse at best.  They  however, seem quick to recognize posts on I believe they are a small operation, but customer support is very important! Especially to a small business!!!’
On Aug 11, 2019, at 1:56 PM, Steve Sampson <coupaydeville@...> wrote:

On Sun, Aug 11, 2019 at 12:43 PM KD9FRQ wrote:

Managing expectations and asking that one use the proper channels so that the official business
side of things and so that items are tracked accordingly.

That is how I see it.

Agree, Having a call-center in India works for Microsoft, but doesn't
work for Ham Radio.


[tapr-announce] Funding student DCC attendance


---------- Forwarded message ---------
From: stanzepa@... <stanzepa@...>
Date: Mon, Aug 19, 2019, 19:20
Subject: [tapr-announce] Funding student DCC attendance
To: tapr-announce@... <tapr-announce@...>

TAPR recently received a generous donation from the Amateur Radio Digital Communications organization that is targeted to fund student attendance at the ARRL/TAPR Digital Communication Conference (DCC) (, September 20-22 near Detroit.

The grant allows us to provide financial support (travel, lodging, conference attendance, meals) for a few students, whether or not
presently licensed, who would benefit from attendance and who would help represent a broader demographic than the current ham radio community (e.g., young people, people of color, women, etc.).

If you would like to submit the name of a deserving student along with brief information about why you feel he/she would be a good
selection, we would be happy to consider him/her. We would like to receive nominations by September 1 if possible, though we will be as flexible as possible in the timing. Please send nominations to taproffice at
tapr-announce mailing list

NOTE:  This list includes all addresses currently subscribed to any TAPR mailing list.  Please don't try to manually unsubscribe from this list; it won't work.  If you unsubscribe from all other TAPR mailing lists, you will automatically be unsubscribed from this one.

NW Digital Radio availability September 6-8th


The NW Digital Radio team will be attending the Digital Summer Gathering this weekend.  Email service at the camp is very limited.  Requests for support, either technical or sales, will likely not be reviewed until Monday, so please be patient if looking for assistance.

This is a great annual event in the Seattle area.  If you happen to be in the area, drop by and meet the team.

John D. Hays