I would like to clarify a few things. NW Digital Radio's team is distributed, with members spread over two states and multiple locations within those states. The business office is located on San Juan Island in Washington State. All orders, returns, shipments, repairs, run out of the business office. (I, for example, am located about 2-1/2 to 3 hours from the business office, if I catch two different ferries just as they depart.) The support form is the right place to send questions about orders/returns/bulk purchases and such (e.g. the "business" side of things). They go to the department(s) that can provide information. The business office operates during limited and variable hours M-F, so if your request comes in on Friday afternoon or later (or on a Holiday), it probably will not be seen any earlier than Monday morning. Responses on these forums, from team members, are generally from people located at different locations than the business office and they don't have visibility on the day to day activities at the business office, hence the request that business queries go through the support form. If you return an item, for evaluation, it doesn't mean that it will be evaluated the date of receipt. However, they will be evaluated. I have spoken to the engineer this morning and he has a couple of RMAs to deal with, and will be working on them today. As mentioned earlier in this thread, a house move is underway and that impacts available time. The forums are meant as community spaces, to enable collaboration among users of NW Digital Radio products. Team members will share knowledge with the community through the forums (as well as our blog and Wikis). Please use the forum (including the associated wiki and files directory) dedicated to your product. ThumbDV and PiDV (PiDV is no longer available) DRAWS™ and UDRC/UDRC-2 BTW -- this "main" group is going to be switched to an "announcement only" group, so please join the appropriate sub-group for your product/interest.
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Re: Draws hat two weeks old defective
Hi Michael,
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Yes we are a small company. I am the single person that handles Design, Procurement, Assembly, Programming, Test and Fulfillment as well as RMAs. I sold my house and have been backed up moving everything, including the office which is currently torn apart between two locations. This will continue thru the end of August. This is not an excuse it is simply reality. DRAWS Boards are 100% Tested before shipping. Returned units go through additional testing and fault isolation as well. Your board is defective and a new one is being shipped today. If anyone else has an issue please use the form to report it. If it’s been reported and hasn’t been resolved, please email me directly Thanks for your patience, Bryan K7UDR
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Re: #cable Elecraft KX3
#cable
ve7fmn <ve7fmn@...>
I have a cable from the original predecessor to the DRAWS that I will not likely be using. Fred VE7FMN Contact at www.ve7fmn.ca
From: main@nw-digital-radio.groups.io <main@nw-digital-radio.groups.io> On Behalf Of Graham
Hi all,
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Re: #cable Elecraft KX3
#cable
Check with Ham Made Parts... they know the DRAWS and have made many cables for it.
- Gary KC3PO
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Re: Draws hat two weeks old defective
Michael Narges
My experience agrees but response
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to posts on the NW DIGITAL site are sparse at best. They however, seem quick to recognize posts on Groups.io. I believe they are a small operation, but customer support is very important! Especially to a small business!!!’
On Aug 11, 2019, at 1:56 PM, Steve Sampson <coupaydeville@gmail.com> wrote:On Sun, Aug 11, 2019 at 12:43 PM KD9FRQ wrote:Agree, Having a call-center in India works for Microsoft, but doesn't
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Re: Draws hat two weeks old defective
Steve Sampson <coupaydeville@...>
On Sun, Aug 11, 2019 at 12:43 PM KD9FRQ wrote:
Agree, Having a call-center in India works for Microsoft, but doesn't work for Ham Radio. Onward...
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Re: Draws hat two weeks old defective
Ed Bloom, KD9FRQ
Managing expectations and asking that one use the proper channels so that the official business side of things and so that items are tracked accordingly. That is how I see it.
On 8/11/2019 8:58 AM, K4SPB wrote:
Well it's interesting they can reply instantaneously to groups.io but if you use the proper channel you're pissing in the wind.??
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#cable Elecraft KX3
#cable
Graham <graham@...>
Hi all,
I am at the moment waiting delivery of my DRAWS hat and plan to use it portable as well as in the shack, I have at present an Elecraft KX3 can anyone give me some guidance on the cables I need to get the KX3 wired up to the DRAWS hat, I'm guessing that there are no pre-made ones available. Thanks for the help Regards Graham G7NEH Chester UK
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Re: Draws hat two weeks old defective
Brian KM6IGY
I am continuing to try and get it started but may be in a similar situation. It did work for a while, sort of.
On Sun, Aug 11, 2019 at 7:09 AM Michael Narges <mnarges23@...> wrote:
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Re: Draws hat two weeks old defective
Michael Narges
That is my observation. I very much question sincerity! The Hat is a very good concept, but mine quit within two weeks. Very disappointing!!!
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On Aug 11, 2019, at 9:58 AM, K4SPB <k4spblife@...> wrote:
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Re: Draws hat two weeks old defective
Adam K4SPB
Well it's interesting they can reply instantaneously to groups.io but if you use the proper channel you're pissing in the wind.
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Re: Draws hat two weeks old defective
Please address order/return support questions to the form on http://nwdigitalradio.com/support/ page (at the bottom).
On Sat, Aug 10, 2019 at 12:57 PM Michael Narges <mnarges23@...> wrote:
--
John D. Hays Kingston, WA K7VE
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Re: Draws hat two weeks old defective
Michael Narges
Bryan, just s note to inquire whether you have shipped that replacement Draws Hat? Very much looking forward to using it .
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Thanks Mike Narges WF8O
On Aug 1, 2019, at 4:43 PM, Michael Narges via Groups.Io <mnarges23@...> wrote:
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Re: FS: DRAWS hat
JT Croteau <jt.tobit@...>
SOLD N1ESE
On Fri, Aug 9, 2019, 11:26 Keating Floyd <kc4hsi@...> wrote:
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Re: FS: DRAWS hat
Keating Floyd
Pardon the rudeness of my email, too - I didn't want to be late to reply. I'd love to have your setup. Keating KC4HSI Tampa, FL
On Fri, Aug 9, 2019, 12:25 PM Keating Floyd <kc4hsi@...> wrote:
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Re: FS: DRAWS hat
Keating Floyd
I'll take it!! Keating
On Fri, Aug 9, 2019, 12:13 PM JT Croteau <jt.tobit@...> wrote: Making some big changes here and selling a DRAWS hat with two radio cables, GPS antenna, and JST to PP cable. One radio cable has bad the SQL pins removed for Yaesu rigs.
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FS: DRAWS hat
JT Croteau <jt.tobit@...>
Making some big changes here and selling a DRAWS hat with two radio cables, GPS antenna, and JST to PP cable. One radio cable has bad the SQL pins removed for Yaesu rigs.
Price: $130 and I will pay Priority Mail in the U . PayPal preferred. Photos attached.
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Re: 3D drawings?
Dale Atkin <dacelt43@...>
The PDF drawing I uploaded is about 181k, I think. I'm sure people will want me to add stuff to it. The native SolidWorks files are about 7M zipped, the STEP file is 900k zipped. If you'd like me to make drawings with pin-outs or features, I'd be glad to help out. Just let me know what you'd like or want to see. Dale - KE8GTV
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Re: 3D drawings?
Dale, How big of files are we talking about? If they are reasonably sized, we can put them in https://nw-digital-radio.groups.io/g/udrc/files
On Fri, Aug 2, 2019 at 9:45 AM Dale Atkin <dacelt43@...> wrote:
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John D. Hays Kingston, WA K7VE
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Re: 3D drawings?
Dale Atkin <dacelt43@...>
I ordered a production version of the DRAWS, yesterday, and will update the positions of the SMA, GPS chip and the power connector as soon as I can. For those of you that had the earlier version, here's today's work. I've asked about a location to host the files. Have a nice weekend! Dale KE8GTV
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