1. main@nw-digital-radio.groups.io
  2. Messages
   Date   
#Support #RMA #Business #support #rma #business

John Hays - K7VE / WRJT-215
 

I would like to clarify a few things.

NW Digital Radio's team is distributed, with members spread over two states and multiple locations within those states.  The business office is located on San Juan Island in Washington State.  All orders, returns, shipments, repairs, run out of the business office.  (I, for example, am located about 2-1/2 to 3 hours from the business office, if I catch two different ferries just as they depart.)

The support form is the right place to send questions about orders/returns/bulk purchases and such (e.g. the "business" side of things).  They go to the department(s) that can provide information.

The business office operates during limited and variable hours M-F, so if your request comes in on Friday afternoon or later (or on a Holiday), it probably will not be seen any earlier than Monday morning.

Responses on these forums, from team members, are generally from people located at different locations than the business office and they don't have visibility on the day to day activities at the business office, hence the request that business queries go through the support form.

If you return an item, for evaluation, it doesn't mean that it will be evaluated the date of receipt.  However, they will be evaluated.

I have spoken to the engineer this morning and he has a couple of RMAs to deal with, and will be working on them today.  As mentioned earlier in this thread, a house move is underway and that impacts available time.

The forums are meant as community spaces, to enable collaboration among users of NW Digital Radio products.  Team members will share knowledge with the community through the forums (as well as our blog and Wikis).  Please use the forum (including the associated wiki and files directory) dedicated to your product.

ThumbDV and PiDV  (PiDV is no longer available)
DRAWS™ and UDRC/UDRC-2

BTW -- this "main" group is going to be switched to an "announcement only" group, so please join the appropriate sub-group for your product/interest.

John D. Hays
Director

  


 
Re: Draws hat two weeks old defective

Bryan Hoyer
 

Hi Michael,

Yes we are a small company. I am the single person that handles Design, Procurement, Assembly, Programming, Test and Fulfillment as well as RMAs.

I sold my house and have been backed up moving everything, including the office which is currently torn apart between two locations. This will continue thru the end of August. This is not an excuse it is simply reality.

DRAWS Boards are 100% Tested before shipping. Returned units go through additional testing and fault isolation as well.

Your board is defective and a new one is being shipped today.

If anyone else has an issue please use the form to report it. If it’s been reported and hasn’t been resolved, please email me directly


Thanks for your patience,
Bryan K7UDR

On Aug 11, 2019, at 12:01 PM, Michael Narges <mnarges23@...> wrote:

My experience agrees but response
to posts on the NW DIGITAL site are sparse at best.  They  however, seem quick to recognize posts on Groups.io. I believe they are a small operation, but customer support is very important! Especially to a small business!!!’
On Aug 11, 2019, at 1:56 PM, Steve Sampson <coupaydeville@...> wrote:

On Sun, Aug 11, 2019 at 12:43 PM KD9FRQ wrote:

Managing expectations and asking that one use the proper channels so that the official business
side of things and so that items are tracked accordingly.

That is how I see it.

Agree, Having a call-center in India works for Microsoft, but doesn't
work for Ham Radio.

Onward...
Re: #cable Elecraft KX3 #cable

ve7fmn <ve7fmn@...>
 

I have a cable from the original predecessor to the DRAWS that I will not likely be using.

Fred VE7FMN

Contact at www.ve7fmn.ca

 

From: main@nw-digital-radio.groups.io <main@nw-digital-radio.groups.io> On Behalf Of Graham
Sent: Sunday, August 11, 2019 7:20 AM
To: main@nw-digital-radio.groups.io
Subject: [nw-digital-radio] #cable Elecraft KX3

 

Hi all,

I am at the moment waiting delivery of my DRAWS hat and plan to use it portable as well as in the shack, I have at present an Elecraft KX3 can anyone give me some guidance on the cables I need to get the KX3 wired up to the DRAWS hat, I'm guessing that there are no pre-made ones available.

Thanks for the help

Regards
Graham G7NEH
Chester UK

Re: #cable Elecraft KX3 #cable

Gary KC3PO
 

Check with Ham Made Parts... they know the DRAWS and have made many cables for it.

- Gary  KC3PO
Re: Draws hat two weeks old defective

Michael Narges
 

My experience agrees but response
to posts on the NW DIGITAL site are sparse at best. They however, seem quick to recognize posts on Groups.io. I believe they are a small operation, but customer support is very important! Especially to a small business!!!’

On Aug 11, 2019, at 1:56 PM, Steve Sampson <coupaydeville@gmail.com> wrote:

On Sun, Aug 11, 2019 at 12:43 PM KD9FRQ wrote:

Managing expectations and asking that one use the proper channels so that the official business
side of things and so that items are tracked accordingly.

That is how I see it.
Agree, Having a call-center in India works for Microsoft, but doesn't
work for Ham Radio.

Onward...
Re: Draws hat two weeks old defective

Steve Sampson <coupaydeville@...>
 

On Sun, Aug 11, 2019 at 12:43 PM KD9FRQ wrote:

Managing expectations and asking that one use the proper channels so that the official business
side of things and so that items are tracked accordingly.

That is how I see it.
Agree, Having a call-center in India works for Microsoft, but doesn't
work for Ham Radio.

Onward...
Re: Draws hat two weeks old defective

Ed Bloom, KD9FRQ
 

Managing expectations and asking that one use the proper channels so that the official business side of things and so that items are tracked accordingly.

That is how I see it.

On 8/11/2019 8:58 AM, K4SPB wrote:
Well it's interesting they can reply instantaneously to groups.io but if you use the proper channel you're pissing in the wind.??

#cable Elecraft KX3 #cable

Graham <graham@...>
 

Hi all,

I am at the moment waiting delivery of my DRAWS hat and plan to use it portable as well as in the shack, I have at present an Elecraft KX3 can anyone give me some guidance on the cables I need to get the KX3 wired up to the DRAWS hat, I'm guessing that there are no pre-made ones available.

Thanks for the help

Regards
Graham G7NEH
Chester UK
Re: Draws hat two weeks old defective

Brian KM6IGY
 

I am continuing to try and get it started but may be in a similar situation. It did work for a while, sort of.


On Sun, Aug 11, 2019 at 7:09 AM Michael Narges <mnarges23@...> wrote:
That is my observation.  I very much question sincerity!  The Hat is a very good concept, but mine quit within two weeks. Very disappointing!!!


On Aug 11, 2019, at 9:58 AM, K4SPB <k4spblife@...> wrote:

Well it's interesting they can reply instantaneously to groups.io but if you use the proper channel you're pissing in the wind. 

Re: Draws hat two weeks old defective

Michael Narges
 

That is my observation.  I very much question sincerity!  The Hat is a very good concept, but mine quit within two weeks. Very disappointing!!!


On Aug 11, 2019, at 9:58 AM, K4SPB <k4spblife@...> wrote:

Well it's interesting they can reply instantaneously to groups.io but if you use the proper channel you're pissing in the wind. 

Re: Draws hat two weeks old defective

Adam K4SPB
 

Well it's interesting they can reply instantaneously to groups.io but if you use the proper channel you're pissing in the wind. 
Re: Draws hat two weeks old defective

John Hays - K7VE / WRJT-215
 

Please address order/return support questions to the form on http://nwdigitalradio.com/support/ page (at the bottom).

On Sat, Aug 10, 2019 at 12:57 PM Michael Narges <mnarges23@...> wrote:
Bryan, just s note to inquire whether you have shipped that replacement Draws Hat? Very much looking forward to using it .

Thanks Mike Narges WF8O 


On Aug 1, 2019, at 4:43 PM, Michael Narges via Groups.Io <mnarges23@...> wrote:

Thanks, Bryan your prompt response is appreciated!!  73

De Mike WF8O 


On Aug 1, 2019, at 1:53 PM, JT Croteau <jt.tobit@...> wrote:

10-4 gud buddy!

On Thu, Aug 1, 2019, 12:49 WB7DFV <wb7dfv@...> wrote:

groan???

large jpg mercifully snipped???  

on most of the messages I see via this group, I perform a control a then hit the delete key 

by the way, I understood from the email police that all in this group must have their ham call embedded in their responses.

seven three

Dave

WB7DFV (licensed with this call since 1976)


On 8/1/2019 10:22 AM, Steve Stroh wrote:
<groan>

Suggestion to NW Digital Radio staff... simply DO NOT REPLY to
customer service issues on your lists.

Just provide a blanket statement that customer service queries MUST to
go through the customer service (private) emails.

On Thu, Aug 1, 2019 at 10:13 AM Michael Narges <mnarges23@...> wrote:

I have attached a copy of the USPS mailing receipt.
9505 8146 0508 9203 2437 61

<large jpg mercifully snipped>



--
John D. Hays
Kingston, WA
K7VE

 
Re: Draws hat two weeks old defective

Michael Narges
 

Bryan, just s note to inquire whether you have shipped that replacement Draws Hat? Very much looking forward to using it .

Thanks Mike Narges WF8O 


On Aug 1, 2019, at 4:43 PM, Michael Narges via Groups.Io <mnarges23@...> wrote:

Thanks, Bryan your prompt response is appreciated!!  73

De Mike WF8O 


On Aug 1, 2019, at 1:53 PM, JT Croteau <jt.tobit@...> wrote:

10-4 gud buddy!

On Thu, Aug 1, 2019, 12:49 WB7DFV <wb7dfv@...> wrote:

groan???

large jpg mercifully snipped???  

on most of the messages I see via this group, I perform a control a then hit the delete key 

by the way, I understood from the email police that all in this group must have their ham call embedded in their responses.

seven three

Dave

WB7DFV (licensed with this call since 1976)


On 8/1/2019 10:22 AM, Steve Stroh wrote:
<groan>

Suggestion to NW Digital Radio staff... simply DO NOT REPLY to
customer service issues on your lists.

Just provide a blanket statement that customer service queries MUST to
go through the customer service (private) emails.

On Thu, Aug 1, 2019 at 10:13 AM Michael Narges <mnarges23@...> wrote:

I have attached a copy of the USPS mailing receipt.
9505 8146 0508 9203 2437 61

<large jpg mercifully snipped>

Re: FS: DRAWS hat

JT Croteau <jt.tobit@...>
 

SOLD

N1ESE 

On Fri, Aug 9, 2019, 11:26 Keating Floyd <kc4hsi@...> wrote:
Pardon the rudeness of my email, too - I didn't want to be late to reply.

I'd love to have your setup.

Keating
KC4HSI
Tampa, FL

On Fri, Aug 9, 2019, 12:25 PM Keating Floyd <kc4hsi@...> wrote:
I'll take it!!
Keating

On Fri, Aug 9, 2019, 12:13 PM JT Croteau <jt.tobit@...> wrote:
Making some big changes here and selling a DRAWS hat with two radio cables,  GPS antenna, and JST to PP cable.  One radio cable has bad the SQL pins removed for Yaesu rigs.

Price: $130 and I will pay Priority Mail in the U .  PayPal preferred.   Photos attached.

Re: FS: DRAWS hat

Keating Floyd
 

Pardon the rudeness of my email, too - I didn't want to be late to reply.

I'd love to have your setup.

Keating
KC4HSI
Tampa, FL

On Fri, Aug 9, 2019, 12:25 PM Keating Floyd <kc4hsi@...> wrote:
I'll take it!!
Keating

On Fri, Aug 9, 2019, 12:13 PM JT Croteau <jt.tobit@...> wrote:
Making some big changes here and selling a DRAWS hat with two radio cables,  GPS antenna, and JST to PP cable.  One radio cable has bad the SQL pins removed for Yaesu rigs.

Price: $130 and I will pay Priority Mail in the U .  PayPal preferred.   Photos attached.

Re: FS: DRAWS hat

Keating Floyd
 

I'll take it!!
Keating

On Fri, Aug 9, 2019, 12:13 PM JT Croteau <jt.tobit@...> wrote:
Making some big changes here and selling a DRAWS hat with two radio cables,  GPS antenna, and JST to PP cable.  One radio cable has bad the SQL pins removed for Yaesu rigs.

Price: $130 and I will pay Priority Mail in the U .  PayPal preferred.   Photos attached.

FS: DRAWS hat

JT Croteau <jt.tobit@...>
 

Making some big changes here and selling a DRAWS hat with two radio cables,  GPS antenna, and JST to PP cable.  One radio cable has bad the SQL pins removed for Yaesu rigs.

Price: $130 and I will pay Priority Mail in the U .  PayPal preferred.   Photos attached.
Re: 3D drawings?

Dale Atkin <dacelt43@...>
 

The PDF drawing I uploaded is about 181k, I think. I'm sure people will want me to add stuff to it. The native SolidWorks files are about 7M zipped, the STEP file is 900k zipped.

If you'd like me to make drawings with pin-outs or features, I'd be glad to help out. Just let me know what you'd like or want to see.

Dale - KE8GTV
Re: 3D drawings?

John Hays - K7VE / WRJT-215
 

Dale,

How big of files are we talking about? If they are reasonably sized, we can put them in https://nw-digital-radio.groups.io/g/udrc/files


On Fri, Aug 2, 2019 at 9:45 AM Dale Atkin <dacelt43@...> wrote:
I ordered a production version of the DRAWS, yesterday, and will update the positions of the SMA, GPS chip and the power connector as soon as I can. For those of you that had the earlier version, here's today's work.

I've asked about a location to host the files.

Have a nice weekend!

Dale KE8GTV



--
John D. Hays
Kingston, WA
K7VE

 
Re: 3D drawings?

Dale Atkin <dacelt43@...>
 

I ordered a production version of the DRAWS, yesterday, and will update the positions of the SMA, GPS chip and the power connector as soon as I can. For those of you that had the earlier version, here's today's work.

I've asked about a location to host the files.

Have a nice weekend!

Dale KE8GTV

PDF
DRAWS HAT - DRAFT.pdf

41 - 60 of 2599