Draws hat two weeks old defective
Michael Narges
I received the Draws on or about June 28. It performed flawlessly until a couple days ago.
After using it till about midnight, I discovered that it was essentially dead the next morning. Draws-Manager said it could not be found. There was zero audio to my Ft818. The gps no longer functioned in gpsmon or cgps, including a myriad of other issues. Pi continued to perform fine. I hooked up the Signalink and was able to work as before. I vbelieve that the board has quit. I sent a message via the NW Digital site and no response. Please exchange this board for a working replacement. Please advise. Sincerely, Mike Narges WF8O
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Hi Michael,
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Send it to: NE Digital Radio RMA<order number> 245 Highlands Drive Friday Harbor WA 98250 Thanks, Bryan K7UDR
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Michael Narges
Thank you for your immediate response.
I will get it in the mail to you on Monday! Great customer service!! Sincerely, Mike Narges WF8O
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Michael Narges
As you suggested, I sent my dead Hat to you a couple weeks ago. Please advise regarding turn around time. Also, please also replace the power pigtail because the red lead broke off. Please let me know what I owe.
Thanks, Mike. WF8O
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Mike, Please use the form at http://nwdigitalradio.com/support/ for order/support communications. On Tue, Jul 30, 2019 at 9:56 AM Michael Narges <mnarges23@...> wrote: As you suggested, I sent my dead Hat to you a couple weeks ago. Please advise regarding turn around time. Also, please also replace the power pigtail because the red lead broke off. Please let me know what I owe.
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Hi Michael,
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I don’t see your return, do you have a tracking number? Thanks, Bryan
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Michael Narges
I have attached a copy of the USPS mailing receipt.
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9505 8146 0508 9203 2437 61
On Aug 1, 2019, at 12:00 PM, Bryan Hoyer <bhhoyer@...> wrote:
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Good enough for me. I’m in the middle of moving and I must have mis-placed it. I’ll ship a replacement board to you.
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Thanks, Bryan K7UDR
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Steve Stroh
<groan>
Suggestion to NW Digital Radio staff... simply DO NOT REPLY to customer service issues on your lists. Just provide a blanket statement that customer service queries MUST to go through the customer service (private) emails. On Thu, Aug 1, 2019 at 10:13 AM Michael Narges <mnarges23@gmail.com> wrote: <large jpg mercifully snipped> -- Steve Stroh (personal / general): stevestroh@gmail.com
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Michael Narges
The usps tracking
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Response shows the box was delivered 11:24 7-24-19. Thanks for your assistance. Mike WF8O
On Aug 1, 2019, at 1:06 PM, Michael Narges via Groups.Io <mnarges23@...> wrote:
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WB7DFV
groan??? large jpg mercifully snipped??? on most of the messages I see via this group,
I perform a control a then hit the delete key by the way, I understood from the email police that all in this group must have their ham call embedded in their responses. seven three Dave WB7DFV (licensed with this call since 1976)
On 8/1/2019 10:22 AM, Steve Stroh
wrote:
<groan> Suggestion to NW Digital Radio staff... simply DO NOT REPLY to customer service issues on your lists. Just provide a blanket statement that customer service queries MUST to go through the customer service (private) emails. On Thu, Aug 1, 2019 at 10:13 AM Michael Narges <mnarges23@...> wrote:I have attached a copy of the USPS mailing receipt. 9505 8146 0508 9203 2437 61<large jpg mercifully snipped>
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JT Croteau <jt.tobit@...>
10-4 gud buddy!
On Thu, Aug 1, 2019, 12:49 WB7DFV <wb7dfv@...> wrote:
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Michael Narges
Thanks, Bryan your prompt response is appreciated!! 73
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De Mike WF8O
On Aug 1, 2019, at 1:53 PM, JT Croteau <jt.tobit@...> wrote:
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Michael Narges
Bryan, just s note to inquire whether you have shipped that replacement Draws Hat? Very much looking forward to using it .
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Thanks Mike Narges WF8O
On Aug 1, 2019, at 4:43 PM, Michael Narges via Groups.Io <mnarges23@...> wrote:
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Please address order/return support questions to the form on http://nwdigitalradio.com/support/ page (at the bottom).
On Sat, Aug 10, 2019 at 12:57 PM Michael Narges <mnarges23@...> wrote:
--
John D. Hays Kingston, WA K7VE
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K4SPB
Well it's interesting they can reply instantaneously to groups.io but if you use the proper channel you're pissing in the wind.
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Michael Narges
That is my observation. I very much question sincerity! The Hat is a very good concept, but mine quit within two weeks. Very disappointing!!!
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On Aug 11, 2019, at 9:58 AM, K4SPB <k4spblife@...> wrote:
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Brian KM6IGY
I am continuing to try and get it started but may be in a similar situation. It did work for a while, sort of.
On Sun, Aug 11, 2019 at 7:09 AM Michael Narges <mnarges23@...> wrote:
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Ed Bloom, KD9FRQ
Managing expectations and asking that one use the proper channels so that the official business side of things and so that items are tracked accordingly. That is how I see it.
On 8/11/2019 8:58 AM, K4SPB wrote:
Well it's interesting they can reply instantaneously to groups.io but if you use the proper channel you're pissing in the wind.??
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Steve Sampson <coupaydeville@...>
On Sun, Aug 11, 2019 at 12:43 PM KD9FRQ wrote:
Agree, Having a call-center in India works for Microsoft, but doesn't work for Ham Radio. Onward...
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